FAQ

Here you can find answers to common questions about shopping at Yamazaki Home online store. Learn more about orders, payments, shipping, customs, returns & exchanges, and more.

Orders

How can I place an order?

Select the size and color on the product page, then click “Add to Cart.” When you proceed to checkout, the Global-e payment page will appear.
 Can I change my order after it has been placed?

Once your order is confirmed, changes cannot be made. Please double-check color before placing your order.

Payment

What payment methods are accepted?

Through Global-e, we accept credit cards, PayPal, and local payment methods (e.g., Kakao Pay in Korea).
In what currency will I be charged?

Prices are displayed and charged in your local currency based on your shipping country.

Shipping

Which shipping carrier do you use?

We ship internationally via DHL. A tracking number will be provided once your order is shipped.
How long does delivery take?

For Korea, delivery usually takes 3–7 business days after dispatch (may vary depending on customs clearance).
How much is the shipping fee?

The shipping cost will be calculated automatically at checkout. We may offer free shipping promotions for orders over a certain amount.

Customs & Taxes

Will I be charged customs duties or taxes?

For international shipments, customs duties or VAT may apply. Global-e calculates these fees at checkout, so you can prepay and avoid any additional charges upon delivery.

Returns & Exchanges

 Can I return an item?

Returns are accepted within 14 days of delivery, provided the item is unused and unopened. Please contact our customer support for instructions.
Can I exchange an item?

Exchanges depend on stock availability. Please contact our support team first.

Others

Do you offer gift wrapping?

Currently, we do not offer gift wrapping services.
How can I contact customer support?

Please use the conatct form or email us at customer_care@yamajitsu.co.jp.